Privacy Policy


Gia-App respects your privacy. Any personal information you provide to us is used for the sole purpose of providing you with the information, products, and services that you have requested or subscribed to. The following privacy policy discloses the information gathering and dissemination practices for the Gia-App website,, and demonstrates our firm commitment to protecting your privacy online.

This privacy policy applies to all information Gia-App maintains electronically—whether you provide the information through our website or other means—and to any personal information obtained from your use of the Gia-App website. Please note that the policy does not apply to information you may provide to third parties, such as other sites linked to the Gia-App website. You should contact third parties directly to determine their respective privacy policies.

For purposes of convenience, this policy may make references to Gia-App using the terms "Gia-App," "we," "our" and "its." The use of these terms is not intended to be an accurate description of ownership, operation, or corporate/legal relationships.

What information does Gia-App collect?

Gia-App collects and maintains a variety of information obtained through our website, social media, email, and through your submission of paper forms. Examples of the types of information collected include:

  • Your Company name
  • Your location
  • Your business type
  • Your industry
  • Your contact information, including your first and last name, email address, and phone number

Depending on your individual use of the Gia-App website, we may also collect your Gia-App Service Engine's (NSE's) network Internet Protocol (IP) address, and information about your gateway—including NSE ID, serial number, administrator's username and password, installed firmware version, and configuration settings. In addition, Gia-App may store and analyze log files from user sessions and use cookies to log you into certain areas of our website.

How is this information used?

The use of your information helps Gia-App provide more effective and efficient services, such as the ability to edit and update your information via the Gia-App website. Other examples of how your information may be used include:

Contacting you – Gia-App uses your contact information, such as your first and last name, email address, and phone number, to communicate with you over the course of your customer relationship.

Using your IP address – IP addresses are numbers that are automatically assigned to your NSEs network computer and, if associated with other individually identifiable information, could be considered personal information. We use your IP address to upgrade your NSE's firmware.

Using NSE administrator's username and password – Gia-App uses this information to log in to your NSE and upgrade your firmware. We recommend that you change your password after the upgrade is complete.

With whom is information shared?

Gia-App may disclose your information to third parties where you have given your express consent or in the following circumstances, where we have a legitimate interest in doing so, where it is necessary for our performance of our contract with you, or where we are legally obliged to do so: to our partners, agents and subcontractors who are involved in the delivery of providing products or services used or ordered by you; or, in the event of business transfers.

We may also share your information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries where we have a legitimate interest in doing so.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Do I have access to the information I provide?

You can view and update your information prior to sending firmware upgrade requests to Gia-App.


While the use of the Gia-App website does not involve the collection of your confidential information, we cannot ensure or warrant the security of any information you transmit to Gia-App.

Disclaimer Regarding Privacy Policy and Linked Site Content

The Gia-App website may provide you with links to other websites. We are not responsible for those sites and cannot control the use of any information you submit to them. We also cannot control the content offered on those sites or their affiliated links. If you follow a link to any of these websites or enable a plug-in or application, you acknowledge that this may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit and before you submit any personal data to these websites.

Use of Information from Third Parties

We do not use any information about you that has been provided to us by third parties.

Website is not Intended for Children

Gia-App does not knowingly solicit data from children, and we do not intentionally market to children.

Changes to Policies and Practices

Gia-App reserves the right to periodically change its privacy policies and practices, without providing individual notification, by updating this privacy policy notice.

Our privacy policy was last updated on December 12, 2021. Please note that it is your responsibility to monitor any such updates and that your continued use of the Gia-App website& application constitutes your full acceptance of the revised terms and conditions.

If you have any questions about our privacy policy, please write to us using the following contact information:

Attn: Privacy Policy Inquiry
Address: 10 Tyrwhitt Avenue, Rosebank, Johannesburg, 2196, South Africa
Phone: +27 21 461 2626